Support That
Works for You
Orders & Payments
You can follow your order’s progress directly through your Hartwell & Co. account dashboard, where you’ll find up-to-date tracking, order history, and status alerts. At checkout, you’re able to choose from trusted, secure payment methods — including major credit cards, digital wallet services, and other verified options designed to keep your information protected.
Shipping & Delivery
We offer complimentary domestic shipping on orders over $75. Most purchases are packed with care and leave our facility within 1–2 business days. Delivery typically takes 3–7 days depending on your location. Once your items are on the way, you’ll receive a tracking link so you can follow your shipment from our studio to your doorstep with full transparency.
Returns & Warranty
If something doesn’t meet your expectations, we’ll make it right. Send back any unworn items within 14 days for a full refund — no forms, no hassle. Every Hartwell & Co. piece is covered by a 30-day guarantee against workmanship or material issues. Should you need to initiate a return, our guided process ensures everything is quick, simple, and stress-free.
Sizing & Product Info
Each product page includes detailed sizing guidance, fit notes, and care instructions tailored to our fabrics and construction. If you’re unsure about your size or need additional help, our team can provide personalized recommendations to ensure the best fit for your build, style preferences, and daily routine.